When does the visit timer start?

Your visit begins at the time you scheduled. For example: “Your scheduled 30 minute, 11 am appointment begins right at 11 am.” If you log in a few minutes before your visit, you’ll see a helpful timer counting down until your visit begins. When scheduling a visit, all times will be shown will reflect the facility time zone.

How do I check the status of my suggested visit?

  1. Log in to your GettingOut account.
  2. Click on the “Calendar” tab.
  3. If the visit has not been accepted by the inmate, it will read “Invited.”
  4. If the inmate has approved the visit, it will read “Confirmed.”

Video Visits: How to Schedule a First Time Visit

This video will show you how to schedule a visit for the first time. Scheduling a visit is as easy as 1, 2, 3.

  • Step 1, log in to www.gettingout.com and deposit funds.
  • Step 2, find your friend and suggest a time to visit.
  • Step 3, wait for your friend to accept your invitation.

Here are the details:

  1. Once you log in to your GettingOut account, you can schedule a visit by clicking on the Visit link or the Contacts tab.
  2. Search for your friend by choosing their facility, choosing whether they’re an adult or juvenile, and typing in their name.
  3. Click the Search button and find your friend.
  4. Click on the Schedule Visit button.
  5. You’ll see different options to visit depending on what the facility offers. You can visit at the facility or remotely from home.
  6. Choose a date from the calendar or click the Today button.
  7. Select a convenient time to visit.
  8. Select the length of your visit. You’ll also see how much the visit will cost.
  9. Click the Select Visit Time button, and then click Accept and Continue.
  10. It’s always a good idea to test your microphone and webcam before you start your actual visit. Click the OK button.
  11. Click the Start button. You’ll know the test is successful when you see yourself on camera and your microphone is working.
  12. Your suggested visit time has been sent. As a friendly reminder, your friend or must accept the invitation first before you can visit.
  13. You’ll see the confirmation note in your Messages.

How do I add an inmate to my Contacts list?

Here’s how to add a Contact:

  1. Log in to your GettingOut account and click on the “Contacts” tab.
  2. Find your friend.
  3. Click the Schedule Visit.
  4. Once your friend accept your visit, they’ll be added as a Contact.

See Also:
How To Add a Contact  
 

How To Add a Contact

In this video, you’ll learn how to add a contact to your account so you can video visit, share photos and send messages.*

Adding a Contact is easy. First, log in to your GettingOut account and deposit funds. Then, schedule a suggested visit with your friend and wait for them to accept.

  1. Log in to your GettingOut account and click on the Contacts tab and find your friend
  2. Next, click on the Schedule Visit button and continue.
  3. Once you visit, your friend will be added to your Contacts.

See Also:
How do I add an inmate to my Contacts list?

How do I start a remote visitation?

To start a remote visit:

  1. Log into Gettingout account 5 minutes prior to start time
  2. You should see a green start button under Quick Links (left side of profile)
  3. Click start button
  4. Click “allow” when the adobe flashplayer pop-up screen appears. You will see yourself on the screen.
  5. Wait for inmate to connect

Tip:

  • If Green start button does not appear, log out and log back in.
  • Ensure you are logging in at most 5 minutes prior to visit start time.
  • Ensure your visit is confirmed by checking the “Calendar” tab.

See Also:
How do I set up my computer for at-home visits?
What Adobe Flash Player Settings do I need to choose to start my visit?
How do I invite an inmate to a video visit?
 

How do I invite an inmate to a video visit?

  1. Schedule a suggested visit.
  2. If the inmate approves you can visit and also be added as a contact.
  3. Also, the inmate can send you a request if they have your email address. You’ll be sent a message to your GettingOut account asking if you want to accept the invitation.

See Also:
How do I set up my computer for at-home visits?
What Adobe Flash Player Settings do I need to choose to start my visit?
How do I start a remote visitation?
 

What Adobe Flash Player Settings do I need to choose to start my visit?

You can test your camera and microphone before you start your visit using the Video Visit Troubleshooter.

Here’s what you need to choose for the Adobe Flash Player Settings:

  1. When the pop-up window appears for the Flash settings, click on the second tab. It looks like a monitor icon with an eye.
  2. Select “Allow” and click the “Remember” box.
  3. Select the Close button.
  4. Attempt to restart your video visit.

See Also:
How do I set up my computer for at-home visits?
How do I invite an inmate to a video visit?
How do I start a remote visitation?
 

How do I set up my computer for at-home visits?

You will need the following:

  • A computer.
  • A webcam and microphone, or a computer with these components built in (most laptops have these built in).
  • Latest version of Safari and Firefox. Using other browsers may not load the page appropriately in order to begin your visitation.
  • Latest version of Flashplayer must be installed on the browser you are going to use for your visit. If you’re not sure what version of Flash you have, go to http://get.adobe.com/flashplayer/ and update your computer to the most current version for free.
  • A high-speed Internet connection is recommended. Dial-up and satellite are not supported.

Tips:

  • When using a Wi-Fi connection, you may experience a lag or delay depending on the traffic of your connection. Internet connectivity issues are not subject to credit.
  • For the best visit experience you should use headphones, but they‘re not required.
  • You can test your webcam and microphone for at-home visitations: https://visit.telmate.com/test
  • We cannot assist with downloading and installing newest Flashplayer or browser versions.
  • We cannot guarantee that your visit will be issue free as internet connection, camera, and microphone problems could exist that our test cannot identify.

See Also:
What Adobe Flash Player Settings do I need to choose to start my visit?
How do I invite an inmate to a video visit?
How do I start a remote visitation?