How do I start a remote visitation?

To start a remote visit:

  1. Log into Gettingout account 5 minutes prior to start time
  2. You should see a green start button under Quick Links (left side of profile)
  3. Click start button
  4. Click “allow” when the adobe flashplayer pop-up screen appears. You will see yourself on the screen.
  5. Wait for inmate to connect

Tip:

  • If Green start button does not appear, log out and log back in.
  • Ensure you are logging in at most 5 minutes prior to visit start time.
  • Ensure your visit is confirmed by checking the “Calendar” tab.

See Also:
How do I set up my computer for at-home visits?
What Adobe Flash Player Settings do I need to choose to start my visit?
How do I invite an inmate to a video visit?
 

Back to Help Center