I’m going to visit at the facility. What should I know before I go?

Here are some things to keep in mind if you plan on visiting at the facility:

  • Schedule your visit before you visit the facility by creating an account on www.gettingout.com, so that you don’t have to spend time waiting in the lobby.
  • You can also schedule your visit when you get to the facility by using the lobby kiosk to create a free account.
  • The visit starts at the exact time of your appointment, so arrive a little early and log in on time to make sure you get your full visit.
  • You’ll need your photo ID to register, schedule and visit, so bring it with you every time you come to the facility.
  • Refunds are given when visits are cancelled prior to the visit start time. Refunds for missed visits are refunded on a per facility basis. Please contact customer for further assistance.

Back to Help Center