What Adobe Flash Player Settings do I need to choose to start my visit?

You can test your camera and microphone before you start your visit using the Video Visit Troubleshooter.

Here’s what you need to choose for the Adobe Flash Player Settings:

  1. When the pop-up window appears for the Flash settings, click on the second tab. It looks like a monitor icon with an eye.
  2. Select “Allow” and click the “Remember” box.
  3. Select the Close button.
  4. Attempt to restart your video visit.

See Also:
How do I set up my computer for at-home visits?
How do I invite an inmate to a video visit?
How do I start a remote visitation?
 

Back to Help Center