How do my personal mail get delivered?
We’ve moved to electronic mail scanning, which means your mail gets scanned and converted to an electronic document that can be read for free by your incarcerated loved one using a tablet that is available in their pod.
What address should I send my personal mail to?
Inmate Name BN#
P.O Box 30022 PMB 35803
Durham, NC 27702
Boyd County Jail
John Smith BN#11111
P.O. Box 30022 PMB 35803
Durham, NC 27702
IMPORTANT: You must clearly write the booking number as “BN#” followed by the booking number (for example, “BN# 123456”). If the booking number is not included or clearly written, it will not be delivered.
What types of mail do I send to the P.O. Box?
Only personal mail such as letters, pictures, or drawings should be sent to the P.O. Box. All other mail, including checks, money orders, and attorney-client privileged mail must be sent directly to the facility.
What types of mail can continue to be sent to the facility?
Checks, money orders, attorney-client privilege mail, and packages can continue to be sent to the facility. Do NOT send these types of mail to the P.O. Box as it will delay delivery and potentially not make it to your inmate.
Can I still send pictures?
Yes, pictures will be scanned and delivered digitally, as long as the facility’s photo rules are followed. Please reference your facility’s photo rules for more information.
Does it cost the inmate anything to read my mail?
No, there is no cost to the inmate to read your mail from the tablet.
What happens to the physical copies of the sent mail?
The physical copies of the sent mail are thrown away, but the inmate will be able to see the electronic version of the mail for the duration of his/her incarceration.
How long does it take to get delivered?
Once the mail is delivered to the P.O. Box, it is delivered to the tablet in 1-3 business days.
What happens if I forget to put the booking number on my personal letters?
If the booking number is not listed on your personal letters, it will not be delivered.
What if I mail a money order?
Money Orders should continue to be mailed directly to the detention facility. Sending it to the mail scanning facility will result in a very long delay or even the possibility that it will not be re-routed and put on your inmate’s account. We’re working with the mail scanning facility to retrieve any money orders received in the past 30 days.