When will my Trust & Commissary deposit be available to use?

Commissary deposits can take up to 72 hours to post, depending on the facility. Friends & Family and Inmate Account deposits are available immediately.

These transactions are processed by TouchPay Holidngs, LLC dba GTL Financial Services, a licensed money transmitter, and subject to the Terms of Use and Privacy Policy of TouchPay.

How to deposit funds

This video will show you how to deposit funds.

  • First, you have to decide where you want your money to go and how to use it.
  • With a Friends & Family account, you can deposit funds into your own personal account and pay for services like phone calls and video visits with your friend, who can only call your phone number.
  • With an Inmate Account, you can choose to deposit funds that your friend can use to call and video visit with any contact who’s been authorized.
  • With the Trust & Commissary Account,* you can choose to deposit funds that your friend can use to purchase items from the facility such as snacks and other goods.

Now let’s create your GettingOut account!

  1. From www.gettingout.com, click the Create Account link.
  2. Continue as a New User and choose the facility.
  3. Decide where you’d like to deposit your funds.
  4. Enter the phone number you’d like to receive calls to.
  5. Choose your deposit amount and fill in the billing information.
  6. Next, create a username and password so you can easily make future deposits.
  7. Text yourself a copy of the receipt if you want.
  8. The next time you log into your account, you’ll have the option to quickly deposit funds and schedule video visits.

*These transactions are processed by TouchPay Holidngs, LLC dba GTL Financial Services, a licensed money transmitter, and subject to the Terms of Use and Privacy Policy, of TouchPay.

See Also:
How do I set up an account and what are my deposit options?
Do you offer monthly plans to allow the inmate to make unlimited calls?

What payment methods do you accept?

We accept all major credit, debit, and prepaid cards. We accept cash at the facility lobby kiosk.

I just made a deposit. When will the inmate contact me?

When the inmate checks their voicemail, they’ll be notified they have funds available to communicate with you.

What are my deposit options?

When it comes to depositing money for your loved one or friend, our aim is to make it quick and simple. The following secure convenient methods are available to replenish an inmate’s account 24 hours a day, 365 days a year.

*If you do not have an account you can create one here.

Cash transactions for prepaid phone accounts at the kiosk and all Trust/Commissary and Bail payments are processed by TouchPay Holdings, LLC dba GTL Financial Services, a Licensed Money Transmitter, and subject to TouchPay’s Terms of Use and Privacy Policy.

See Also:
How to deposit funds  
Do you offer monthly plans to allow the inmate to make unlimited calls?