How are paid visit(s) refunds issued?

  • Please call Customer Service to find out if you qualify for a refund.
  • When a paid visit is refunded, the credit will be applied back to the party’s GettingOut account that was initially charged for the visit.
  • If you no longer need the account that the refund went to, then you’ll receive the remaining Friends & Family Account balance with a secure pin.
  • You can use this pin to make local, national or international calls by dialing 1-866-856-1858 and entering your pin and the number you’d like to call.
  • You cannot use this balance to continue to make deposits or communicate with active inmates who are in facilities that are not serviced by Telmate.

Back to Help Center