You can test your camera and microphone before you start your visit using the Video Visit Troubleshooter.
Here’s what you need to choose for the Adobe Flash Player Settings:
- When the pop-up window appears for the Flash settings, click on the second tab. It looks like a monitor icon with an eye.
- Select “Allow” and click the “Remember” box.
- Select the Close button.
- Attempt to restart your video visit.