How do I find out how much money is on an Inmate’s Account?

Only the inmate knows their own balance. If you deposited to an Inmate’s Account, you will need to ask the inmate what their balance is. You can do this over the phone or schedule a video visitation or send a message, if available.

How do I find out how much money is on my Friends & Family Account?

  • Log in to GettingOut.com 
  • Select “New Deposit and Account Management System”
  • Then select “View My Account”

What accounts can I transfer from/to?

As a customer, you’re able to transfer funds from your phone number to either another phone number, or to the Inmate’s Account (inmate’s personal account). Additionally, these transfer rules apply:

  • Transfers from the Inmate Account to a phone number are not allowed.
  • Transfers from a Friends & Family Account to an inmate’s Trust & Commissary Account are not allowed.
  • Transfers from an inmate’s Trust & Commissary Account are available to the Inmate Account only, at most facilities.

Do I have to sign a contract with you to use your services?

A contract is not required to use our services. Deposits can be made as often as needed, at any time.

I forgot my password – how do I change it?

  1. From the log in screen, click “Forgot password?”

  2. Enter your email address and then check your inbox for an email to reset your password.

    Note: Please be sure you check your junk mail. However, if you didn’t receive the resulting email, please contact Customer Service.

    Contact Customer Service if you didn’t receive the resulting email. If you did receive the email, however, and followed the instructions, then click the button “Return to Sign In.”

  3. From your email, click the button “Reset Password.”

    Note: If you are unable to reset your password via the “Reset Password” button, then copy the link towards the bottom of the page and paste it in your internet browser to go to the designated web page.

  4. Enter your New Password. Then click on the button “Submit.”
  5. Now that your password has been updated, click the button “Return to Sign In.”

Do you offer monthly plans to allow the inmate to make unlimited calls?

We currently don’t offer monthly plans, packages or unlimited options. With a Friends & Family Account, you determine how much you want to deposit. You can make a deposit at any time and also set up recurring deposits. Once funds run out, another deposit can be made to re-load your account. As a bonus, Telmate occasionally offers one or more free voicemails with Friends & Family deposits over a certain amount.

See Also:
How to deposit funds  
How do I set up an account and what are my deposit options?
 

How To Add a Contact

In this video, you’ll learn how to add a contact to your account so you can video visit, share photos and send messages.*

Adding a Contact is easy. First, log in to your GettingOut account and deposit funds. Then, schedule a suggested visit with your friend and wait for them to accept.

  1. Log in to your GettingOut account and click on the Contacts tab and find your friend
  2. Next, click on the Schedule Visit button and continue.
  3. Once you visit, your friend will be added to your Contacts.

See Also:
How do I add an inmate to my Contacts list?

What are my deposit options?

When it comes to depositing money for your loved one or friend, our aim is to make it quick and simple. The following secure convenient methods are available to replenish an inmate’s account 24 hours a day, 365 days a year.

*If you do not have an account you can create one here.

Cash transactions for prepaid phone accounts at the kiosk and all Trust/Commissary and Bail payments are processed by TouchPay Holdings, LLC dba GTL Financial Services, a Licensed Money Transmitter, and subject to TouchPay’s Terms of Use and Privacy Policy.

See Also:
How to deposit funds  
Do you offer monthly plans to allow the inmate to make unlimited calls?

How do I create an account?

Follow these steps to create an account:

1. Go to GettingOut.com  and click “Create Account.”

2. Enter your personal information, create a password and check the box to agree to the Terms and Conditions. Then select “Submit.”

3. You will then be prompted to verify your email address. Please be sure you check your Junk Mail folder.

4. From your email, click the “Activate Account” button to finish your account activation.

5. Once your account has been activated, you will then be able to Sign In to your account.

Note: If you forgot your password, you can reset it by clicking “Forgot Password?”

Click here to create a new account.