How do I Block/Unblock a contact?

To block or unblock an inmate:

Do I need a credit card to create an account?

No, a credit card is not required, however if you would like to pay for additional phone calls, messages or visits, you will need to add a credit card to your account. To find out what services are available at the facility click here.

How do I change my profile photo?

You can change your profile photo in several places, and you may also change the photo as often as you like (if there is a sufficient balance in your account). The charge for changing the photo varies per facility.

To change your profile photo:

Note: All photos are subject to an approval process prior to the photo being uploaded. Profile photos are not stored in a gallery.

I’m going to visit at the facility. What should I know before I go?

Here are some things to keep in mind if you plan on visiting at the facility:

  • Schedule your visit before you visit the facility by creating an account on, so that you don’t have to spend time waiting in the lobby.
  • You can also schedule your visit when you get to the facility by using the lobby kiosk to create a free account.
  • The visit starts at the exact time of your appointment, so arrive a little early and log in on time to make sure you get your full visit.
  • You’ll need your photo ID to register, schedule and visit, so bring it with you every time you come to the facility.
  • Refunds are given when visits are cancelled prior to the visit start time. Refunds for missed visits are refunded on a per facility basis. Please contact customer for further assistance.

How do I delete my GettingOut account?

Please note that ViaPath Technologies does not sell personally identifying information about the users of our services to any third parties.

ViaPath must deny your request to delete the personal information. Please understand that ViaPath operates in a highly regulated industry and is subject to applicable rules and regulations of various federal and state governmental and quasi-governmental agencies. ViaPath may retain personal information to:

  • comply with federal, state or local laws;
  • comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state or local authorities; and
  • cooperate with law enforcement agencies concerning conduct or activity that we believe reasonably and in good faith may violate federal, state or local law.

For example, under the California Consumer Protection Act, we may retain personal information for certain excepted purposes, including to:

  • complete transactions for which the personal information was collected in order to provide goods or services that you have requested;
  • take actions reasonably anticipated within the context or our ongoing business relationship with you;
  • otherwise perform our contractual relationship with you and the third party’s ViaPath provides services to; or
  • comply with a legal obligation.

What’s my username?

Your username is usually your email address. If you forget it, you can call Customer Service @1.866.516.0115 and they will give it to you after you confirm your identity. They will assist in confirming what username was set up. We cannot provide information from an account without first confirming they are the account owner.

What if I don’t have an email address?

If you create an account using the lobby kiosk, you only need to enter your phone number. During the account creation process, click the link that says, “don’t have an email address.”

How do I add another phone number to my account?

  • Log in to and select “New Deposit and Account Management System”
  • Then select “View My Account”
  • Then select “Create a New Account”

*Phone number needs to be verified before being added