Help Center
Quick Links
- How do I create an account?
- What are my deposit options?
- How do I set up my computer for at-home visits?
- How do I invite an inmate to a video visit?
- Do you offer monthly plans to allow the inmate to make unlimited calls?
- I forgot my password – how do I change it?
- How do I convert Military Time to Standard Time?
- Why was my photo denied?
- Why Is the Option to Share a Photo Not Showing Up for Me?
- How Do I Know If My Photo has been Approved?
- How do I Send a Photo?
- Why was my photo denied?
- How do I send messages to my loved one who has access to a Telmate Tablet?
- How do I rotate a photo?
- How do I know if my inmate is receiving my messages?
- Which account do I deposit into for visiting and messaging features?
- Where do I find the message an inmate says they sent me?
- How long can my message be?
- How do I send a message to an inmate?
- How do I upload a photo?
- How to Send a Message
- How To Add a Profile Photo
- How do I convert Military Time to Standard Time?
- How do I Block/Unblock a contact?
- Do I need a credit card to create an account?
- How do I change my profile photo?
- I’m going to visit at the facility. What should I know before I go?
- How do I delete my GettingOut account?
- What’s my username?
- What if I don’t have an email address?
- How do I add another phone number to my account?
- How will an inmate know that they have funds available?
- How do I find out how much money is on an Inmate’s Account?
- How do I find out how much money is on my Friends & Family Account?
- What accounts can I transfer from/to?
- Do I have to sign a contract with you to use your services?
- I forgot my password – how do I change it?
- Do you offer monthly plans to allow the inmate to make unlimited calls?
- What are my deposit options?
- How do I create an account?
- My inmate has access to a tablet, how do I schedule a visit?
- How do I know the inmate has received my request to visit?
- How do I find out how many free visits my inmate has?
- How do I cancel a scheduled visit and will I still be charged for it?
- Can I pay for extra visits or remote visits with cash?
- Which account do I deposit into for visiting and messaging features?
- Why is my calendar showing the wrong time for my visit?
- It’s been several minutes and the inmate hasn’t appeared on the screen. Why?
- Why can’t I schedule a visit with an inmate?
- I’m going to visit at the facility. What should I know before I go?
- When I visit in the lobby, how do I know which monitor my visit will be on?
- Can I use an iPhone, Android or other smart phone for remote visits?
- When booking a visit, does the time of the visit match the inmates timezone or mine?
- What if I’m late for my scheduled visit?
- When does the visit timer start?
- How do I add an inmate to my Contacts list?
- How do I invite an inmate to a video visit?
- How do I set up my computer for at-home visits?
- How do I cancel a scheduled visit and will I still be charged for it?
- Can I pay for extra visits or remote visits with cash?
- Which account do I deposit into for visiting and messaging features?
- How do I add money to my account?
- How will an inmate know that they have funds available?
- Can I deposit money that the inmate can use to call any authorized contact?
- How do I transfer funds to a new phone number?
- Will you charge my account without my authorization?
- Is my credit card information stored in your system?
- When will my Trust & Commissary deposit be available to use?
- When will my Friends & Family deposit be available to use?
- How to deposit funds
- What payment methods do you accept?
- What are my deposit options?
- How do I prevent an inmate from calling me?
- How do I leave a voicemail for an inmate?
- What is the cheapest way to accept phone calls from an inmate in a facility that uses Telmate phone services?
- Can I deposit money that the inmate can use to call any authorized contact?
- Do the free voicemails given for purchasing prepaid phone time expire?
- Introduction to Telmate Phones
- Do you offer monthly plans to allow the inmate to make unlimited calls?
- I just received a call from a jail or prison that uses your service, what do I do?
