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deposit online

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deposit at a kiosk

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deposit by phone

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deposit via mobile

four ways to deposit funds

When it comes to depositing money for your loved one or friend, our aim is to make it quick and simple.  The following secure convenient methods are available to replenish an inmate’s account 24 hours a day, 365 days a year. Also, don’t forget we accept MoneyGrams and Money Orders in case you don’t have a credit card!
1. Online

Depositing money on our secure website is instant, safe and easy. We accept all major credit cards including Visa, MasterCard, Discover and American Express. Once deposited, the funds are available immediately to your incarcerated loved one or friend.

2. By Phone

Depositing money by phone is a convenient way for your inmate to receive money immediately. Just call 1 (866) 516-0115. Our bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.

3. At the Facility

Depositing money at a lobby kiosk located in one of our many detention facilities across the country is a secure way to get funds to your incarcerated loved one instantaneously. Some facilities require identity verification so bring your driver’s license or some other form of ID.

4. Mobile App

With our FREE mobile app you can now make deposits, send messages and share photos on the go!

COMING SOON! Our iPhone Mobile App!

NOTE: It may take up to 72 hours for funds to be active on an inmate Trust & Commissary account.

types of deposits

Our system is designed to give you options. Explore our three different types of accounts you can set up
to make deposits. Trust & Commissary, Inmate Account where your loved one or friend can decide how to
spend the funds, or our Friends & Family Account where you control the money.
Prepaid

Account funds can be used for phone calls, video visits, photos & messages. Receive calls on your mobile phone, or home phone!  You have two options when setting up a prepaid account.

1. Inmate Account

Deposit the money into your loved one or friend’s account and they have the freedom to spend the money on phone calls or any other communications services available at their facility.

2. Friends & Family Account

With the Friends & Family Account, funds go into your account to pay for communication services such as phone calls, video visits and messaging. Your friend or loved one can only call the phone number you’ve specified.

Trust & Commissary

With trust and commissary funds, your loved one or friend will have money to shop at the facility commissary where they can purchase snacks, toiletries and clothing such as socks and underwear.

Bail

You now have options when it comes to bail payments. With our system, friends and family can instantly make bail payments by phone or at the facility.
Please note, the Bail option is not available at all facilities and bail payments cannot be made online.

Need to make a bail payment?
Call 1 (866) 516-0115

more about deposits

For those without credit cards, we offer two additional popular, trusted and simple ways to send money to your incarcerated family member or friend.
MoneyGram

MoneyGram is one of the largest wire transfer companies in the world.  Customers at MoneyGram’s 284,000 locations in dozens of countries can send and receive money through a person-to-person or cash-to-cash transaction.

MoneyGram Payment Instructions

  1. Sender goes to nearest MoneyGram location. To find the nearest agent, you can call (800) 926-9400 or www.moneygram.com/locations.
  2. Sender must fill out the Blue MoneyGram Payment Service form and submit it to the agent with the amount to be transferred.
  3. For each MoneyGram Express Payment transaction, the following information must be provided:
    • Telmate Receive code: 7163
    • Company Name: Telmate LLC
    • City and State: Ontario, OR
    • Account Number (Customer phone number- no dashes)
  4. Sender makes payment, then receives a receipt with 8-digit reference number.
  5. Sender must contact Telmate at (866) 516-0115, provide the 8-digit reference number located on the MoneyGram receipt, then indicate where the funds need to be applied.
Money Orders

money order is a payment order for a pre-specified amount of money. Because it is required that the funds be prepaid for the amount shown on it, it is a more trusted method of payment than a check.

Need a money order but not sure where to get one? In most places, you have plenty of choices. You can get money orders at post offices, retail stores, and financial institutions. The US Postal Service is another great place to get money orders.

Call ahead to make sure your local post office issues money orders — not all of them do. If convenience is most important, you can get a money order at a number of retail stores. Grocery stores, WalMarts and convenience stores often offer money orders for customers.

Where to Send Money Orders

Money Orders and Cashiers checks can be mailed to the following address:

Telmate
PO Box 1137
Fruitland, Idaho 83619

Please make money orders payable to Telmate

Attached to your money order include a note with the following:

  • Inmate/Detainee Name
  • Facility Name
  • Booking #
  • Destination of funds: Prepaid or Commissary/Trust
  • Your Full Name
  • Your Phone Number

What Services Are Available At My Facility?

Select Your Facility Below

What is Telmate Verified?

If you are asked to be Telmate Verified it means your facility requires verification of your identity prior to acceptance of inmates’ calls. The purpose of verification is to ensure inmates are not connecting with inappropriate people on the outside. The verification process is simple and can be completed before or after creating an account.