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deposit online

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deposit by phone

Mobile-Deposits

deposit via mobile

Three Types of Phone Calls

Prepaid

With a prepaid account, you can pay upfront and your loved one or friend can call until the money runs out. You can add more to the account at any time.

1. Inmate Account

Deposit the money into your loved one or friend’s account and they have the freedom to spend the money on phone calls or any other communications services available at their facility.

2. Friends & Family Account

With the Friends & Family Account, funds go into your account to pay for communication services such as phone calls, video visits and messaging. Your friend or loved one can only call the phone number you’ve specified.

Quick Connect

An alternative to collect calls. Quick connect allows you to quickly pay for a phone call with your credit card.  Opting to accept a Quick Connect call is simple when your loved one or friend chooses to call you via Quick Connect.

When your loved one or friend calls you, simply follow the instructions from the automated system to pay for that one phone call on the spot. It’s simple, easy, and instant!

Important Note: Additional fees, costs, restrictions and limitations may apply.

Collect

Collect calls allow you to instantly accept and pay for calls to your land line phone account. This means that if you “accept” the collect call from your incarcerated loved one or friend, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill.

Important Note: Additional fees, costs, restrictions and limitations may apply.

Please note that different phone companies handle collect calls differently and there may be additional fees, costs, restrictions and limitations regarding collect calls with your carrier. We strongly urge you to contact your local phone company to learn about collect calls before your accept any from your loved one or friend.

Save up to 50% over the price of collect calls!

Create your own prepaid account and save BIG over the price of collect calls.

Types of Messages

Written Messages

Our restricted, secure internal messing system is a contained area where you can send private messages to your loved one or friend.

  • You must be logged into your GO (GettingOut) account to send and receive internal messages. The inmate receives internal messages the next time they log in to the system.

    Note: All messages must be approved by the facility before they can be posted.

Voicemail Messages

Send a little personal “hello” anytime and let your loved one or friend know you are thinking of them. GettingOut lets you leave 3-minute voicemail messages whenever you feel inspired.
To leave a voicemail:

Photo Sharing

Now you can share photos too!

In select facilities, you can instantly share photos with inmates.  If a picture is worth a thousand words, then our all-new photo sharing system will speak volumes to your loved one or friend.

Please Note: All photos must be approved by the facility before they are posted.
Read our privacy policies here

Hey Mobile Users – Stay Connected in Real Time!

Send messages, make deposits, and share photos with our FREE Android app!

The GettingOut Android mobile app is the easiest way to stay connected with an incarcerated loved one or friend. Now you can post and share photos as well as send messages from your Android device to inmate contacts at select correctional facilities. Edit photos, add filter effects to enhance images, send messages, post photos to Facebook and add check-ins to Foursquare, all at the same time!

Click here to see if your facility offers messages and photo sharing.

Yes, it’s here! Send messages and make deposits with our FREE iPhone app!

Our GettingOut iPhone mobile app is just another easy way to stay connected with an incarcerated loved one or friend. You can easily make deposits or send messages from your iPhone device to inmate contacts at select correctional facilities!

Click here to see if your facility offers messages.

Download on the App Store

What Services Are Available At My Facility?

Select Your Facility Below

What is Telmate Verified?

If you are asked to be Telmate Verified it means your facility requires verification of your identity prior to acceptance of inmates’ calls. The purpose of verification is to ensure inmates are not connecting with inappropriate people on the outside. The verification process is simple and can be completed before or after creating an account.

To be verified, you can make a deposit, schedule a visit or download and complete the Telmate Verified form.

Did you know…

Did you know that Telmate donated over

3.6 million minutes

to inmates in the last 3 years

so they can connect with

loved ones during the

holiday season?

Here are just a few great features of our phone system

Pay As You Go Billing

The new per minute “pay as you go” model means you are billed only for the time you talk.

Per Second Billing

A new feature that bills calls under one minute, by the second.

Capped Fees

Fees for automated deposits are now $3.00, and $5.95 with live operator assistance. *

No Connection Charges

There are no fees associated with connecting a Prepaid or Collect phone call.**

*All third party transaction fees such as MoneyGram, money order and credit card processing fees, will be passed through with no markup from Telmate.

**For Quick Connect calls additional fees, costs, restrictions and limitations may still apply. Quick Connect calls allow call recipients to use an automated system to quickly pay for a phone call on the spot, with a credit card.