It’s been several minutes and the inmate hasn’t appeared on the screen. Why?

There may be several reasons, including:

  • If inmate is released, the visit will be automatically cancelled.
  • The inmate’s visitation privileges were suspended.
  • The inmate is in treatment or court.
  • The inmate may not know about the visit.
  • You may have logged in to the visit too early. Try logging out and logging back in to your account.

Call Customer Service for further assistance.

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