My inmate has access to a tablet, how do I schedule a visit?

/in /by

**First, check to see if video visits are available on your Android phone/tablet by clicking this link.

In addition to video visits at the facility, you can also video visit with an inmate from home using a computer or an Android phone/tablet. Follow the instructions below to schedule your first visit on an Android mobile device!

IMPORTANT: To conduct a video visit from a home computer, you will need an internet-connected device, a web camera, a microphone, Google Chrome as your browser and sufficient funds in your account to schedule a visit

 Click here to deposit funds.

1. Go to https://schedule.telmate.com.

2. Sign in to your account with your email and password. Then, select the green “Sign In” button.

Enter email, password, then click sign

 

3. Read and accept the agreement by clicking the check boxes next to each statement, then click “I Agree.”

 

4. Select the person that you would like to schedule the visit with. 

5. On their profile, click the “Online Video Visit” button.

 

6. Select the visit date and whether you want to schedule the visit for the morning, afternoon or evening.

NOTE: Visits can be scheduled up to 14 days in advance. Dates and times are based on the time zone of the facility.

 

 

7. After selecting the time of day, select the length of time you would like to schedule the visit for.

NOTE: You will only be charged for the actual length of the visit. If you schedule a 30 minute visit and the visit lasts 15 minutes you will only be charged for the 15 minutes.

 

8. Select the video visit start time.

 

9. Review your visit request, then click the “Confirm Video Visit” button.

NOTE: Be sure to test your equipment before your visit begins! Click here to learn how to set up your computer for at-home visits.

 

Click here to schedule a visit.

 

Are you new to GettingOut? Click here to create your free GettingOut account.

 

How do I know the inmate has received my request to visit?

/in /by
  • If you chose “Suggest Visit Time,” when you scheduled the visit, you need to wait for the inmate to accept.
  • Once your visit has been accepted, the invitation in your calendar will change from Invited to Confirmed.
  • You’ll also see a notification in the News tab if your visit was approved.

How do I find out how many free visits my inmate has?

/in /by

Since only the inmate knows how many free visits they have, we suggest logging into your GettingOut account and sending them a message so you two can coordinate a visit.

The resident I was scheduled with wasn’t available for visit, can the visit be refunded?

/in , /by

If resident isn’t available for visit, it would be considered a missed visit and will be automatically refunded.

How are paid visit(s) refunds issued?

/in , /by
  • Please call Customer Service to find out if you qualify for a refund.
  • When a paid visit is refunded, the credit will be applied back to the party’s GettingOut account that was initially charged for the visit.
  • If you no longer need the account that the refund went to, then you’ll receive the remaining Friends & Family Account balance with a secure pin.
  • You can use this pin to make local, national or international calls by dialing 1-866-856-1858 and entering your pin and the number you’d like to call.
  • You cannot use this balance to continue to make deposits or communicate with active inmates who are in facilities that are not serviced by Telmate.

How do I cancel a scheduled visit and will I still be charged for it?

/in , /by
  • To cancel a visit, log into your GettingOut account and click on Calendar
  • There you find all current scheduled visits as well as the ability to cancel a visit

Can I pay for extra visits or remote visits with cash?

/in , /by

If you would like to pay for extra visits, be sure to deposit enough funds to cover however many visits you would like to schedule. You can use cash or a credit card at the kiosk. Credit card only when depositing online.

Which account do I deposit into for visiting and messaging features?

/in , , /by

Deposit into your Friends & Family Account to send messages and pay for visits.

Why is my calendar showing the wrong time for my visit?

/in /by

If you booked a visit for one time and there is a different time listed in your calendar (under the “Calendar” tab), you may need to adjust your time zone.

To adjust your time zone:

  1. Click “My Account” tab.
  2. Click “Profile Settings.”
  3. At the very bottom of the page is an option to adjust your time zone.
  4. Select your correct time zone and click Save.
  5. If you go back to your “Calendar” tab, you’ll see the adjusted visit time.

It’s been several minutes and the inmate hasn’t appeared on the screen. Why?

/in /by

There may be several reasons, including:

  • If inmate is released, the visit will be automatically cancelled.
  • The inmate’s visitation privileges were suspended.
  • The inmate is in treatment or court.
  • The inmate may not know about the visit.
  • You may have logged in to the visit too early. Try logging out and logging back in to your account.

Call Customer Service for further assistance.