The resident I was scheduled with wasn’t available for visit, can the visit be refunded?
If resident isn’t available for visit, it would be considered a missed visit and will be automatically refunded.
Your version of Internet Explorer is out of date and no longer compatible with GettingOut. Please try using another browser or upgrade your current version of Internet Explorer by clicking here.
If resident isn’t available for visit, it would be considered a missed visit and will be automatically refunded.
Missed visits are automatically refunded.
If you would like to pay for extra visits, be sure to deposit enough funds to cover however many visits you would like to schedule. You can use cash or a credit card at the kiosk. Credit card only when depositing online.
Deposit into your Friends & Family Account to send messages and pay for visits.
An automated voicemail message is sent to an inmate each time funds are deposited to an account.
Yes. With the Inmate Account, funds go into the inmate’s account to pay for communication services (phone calls, video visits, messaging, etc.) with a list of authorized contacts.
Any remaining funds will stay on the account until they are used or until a refund is issued. Refunds are only issued upon customer request.
Terms of Use governing use of GettingOut services state that all services are intended to be used by persons over the age of 18.
To continue, please enter your date of birth to confirm you are over the age of 18.