Ada County Jail Customer Service Feedback

Please complete the following form and a Telmate Customer Service Representative will call you within 48 hours. FOR IMMEDIATE SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-866-516-0115.

Name*
First Last
Phone*
Did you call customer service from this phone number?*
- Yes
- No
If no, what number did you call from?
Date*
Date & Time you called Telmate Customer Service
MM slash DD slash YYYY
Time*

: Hours

Minutes

AM/PM
Inmate Name*
First Last
Reason for Call:*
Is your issue with Telmate or debit release cards?*
- Telmate
- Debit release cards
Tell us about your experience when contacting Customer Service:*
- On hold too long - never spoke to a customer service representative
- On hold too long - spoke to a customer service representative
- Did not understand the automated voice prompts
- Unsatisfied/disagreed with customer service representative
- Other
If you selected other, please explain:
Additional Comments:

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