How long can my message be?
Messages can be up to 500 characters long, including punctuation. There’s a helpful character countdown feature at the bottom of your drafted message.
How do I send a message to an inmate?
To send a private message to one inmate:
- Log in to your GettingOut account.
- Select the “Message” tab then click on “ Send new message.”
OR
To send a message to all the inmates in your Contact list:
- Log in to your GettingOut account.
- Select the “News” tab then click on “Post New Status.”
Note: Not all facilities have the Message feature. You must have a sufficient balance to send messages. Inmate must be a contact prior to messaging.
How do I upload a photo?
To upload a photo:
- Log in to your GettingOut account.
- Click the Photos tab.
- Click “Take New Photo” or “Upload New Photo” (you’ll be alerted if you don’t have enough funds).
- Take a photo with your webcam or select a photo from your computer by clicking “Choose File.”
- Give your photo a title and choose a gallery or create a gallery for your photo.
- Click the Share Photo button.
- Choose who can see your photo and click Share.
- Once your photo goes through the required approval process it will be shared.
How to Send a Message
This video will show you how to send a message.
- From your account, click on the Messages tab and then click Send New Message.
- Select your friend and start writing your message. Messages can be up to 500 characters long, including punctuation. There’s a helpful character countdown feature at the bottom of your drafted message.
- When you’re done, click the send button. Each message you send must be approved first before you can read it.
How To Add a Profile Photo
This video will show you how to add a profile picture.
- In the My Account tab, you can your set your profile picture.
- You have 2 options. Use your webcam to take a picture or upload one from your computer. Just choose the picture you want to upload.
- Next, you can use the slider to adjust the brightness of your picture. When you’re done, click OK.
- You can also crop your profile picture by clicking the plus button to zoom in and dragging to crop the final picture.
- Click OK to send your picture for approval.
- You can also choose to take a picture using your webcam as well.
- Once your photo has been approved, your profile will be updated.
How do I create a gallery?
How to create galleries:
- Log in to your GettingOut account.
- Click the Photos tab.
- Click “Take New Photo” or “Upload New Photo” (you’ll be alerted if you don’t have enough funds).
- Take a photo with your webcam or select a photo from your computer by clicking “Choose File.”
- Give your photo a title.
- Click “Add to New Gallery.”
- Give the gallery a name and click Create Gallery button.
- Choose who can see your photo and click “Save Settings.”
- Once your photo goes through the required approval process it will be shared.
How To Add a Contact
In this video, you’ll learn how to add a contact to your account so you can video visit, share photos and send messages.*
Adding a Contact is easy. First, log in to your GettingOut account and deposit funds. Then, schedule a suggested visit with your friend and wait for them to accept.
- Log in to your GettingOut account and click on the Contacts tab and find your friend
- Next, click on the Schedule Visit button and continue.
- Once you visit, your friend will be added to your Contacts.
