I just received a call from a jail or prison that uses your service, what do I do?

If you’re unsure of who called you, contact our Customer Service department@ 1.866.516.0115 to help you figure out the name of the caller and the facility they called from. If you know the caller and would like them to call you back, Customer Service can help you deposit funds for them so they can call you back. If you don’t know the person, or don’t want them calling you, the representative can block your phone number to prevent future calls.

Back to Help Center