Mail Scanning

Your Inmate’s Mailing Address Is Changing

All personal mail such as letters, drawings, and pictures to your incarcerated loved one will be digitally delivered to them via the tablet.  

The new mailing address will be: 

Facility Name, State
Inmate Name, Inmate Booking #
PO Box 2966 PMB 35803
San Antonio, TX 78299-2966 

For example: 

Central County Jail, Florida  
John Smith BN#111113  
PO Box 2966 PMB 35803
San Antonio, TX 78299-2966

IMPORTANT:  Booking #’s are scanned by a machine. If the machine can’t determine the booking #, your mail will NOT be delivered.

The address must…

  • Contain the full facility name and state the facility is located in
  • Include the “BN#” with your inmate’s booking number
  • Be written very clearly, especially the booking #  

This does not include attorney-client privileged mail, packages, or parcels, which should continue to go directly to the facility. 

An Even Faster Way to Connect

Did you know you can send your loved one or friend digital messages through GettingOut? It’s easy! Try messaging online or through the GettingOut mobile app.

     Download on the App Store

FAQs

We’ve moved to electronic mail scanning, which means your mail gets scanned and converted to an electronic document that can be read for free by your incarcerated loved one using a tablet that is available in their pod.

Mail to:

Facility Name
Inmate Name BN#
P.O Box 30022 PMB 35803
Durham, NC 27702

For example:

Boyd County Jail
John Smith BN#11111
P.O. Box 30022 PMB 35803
Durham, NC 27702

IMPORTANT: You must clearly write the booking number as “BN#” followed by the booking number (for example, “BN# 123456”). If the booking number is not included or clearly written, it will not be delivered.

Only personal mail such as letters, pictures, or drawings should be sent to the P.O. Box. All other mail, including checks, money orders, and attorney-client privileged mail must be sent directly to the facility.

Checks, money orders, attorney-client privilege mail, and packages can continue to be sent to the facility. Do NOT send these types of mail to the P.O. Box as it will delay delivery and potentially not make it to your inmate.

You can exchange digital messages by going to GettingOut.com or by using the GettingOut mobile app. It’s faster, cheaper, and more convenient.

Yes, pictures will be scanned and delivered digitally, as long as the facility’s photo rules are followed. Please reference your facility’s photo rules for more information.

No, there is no cost to the inmate to read your mail from the tablet.

The physical copies of the sent mail are thrown away, but the inmate will be able to see the electronic version of the mail for the duration of his/her incarceration.

Once the mail is delivered to the P.O. Box, it is delivered to the tablet in 1-3 business days.

If the booking number is not listed on your personal letters, it will not be delivered.

Money Orders should continue to be mailed directly to the detention facility. Sending it to the mail scanning facility will result in a very long delay or even the possibility that it will not be re-routed and put on your inmate’s account. We’re working with the mail scanning facility to retrieve any money orders received in the past 30 days.