GettingOut is becoming myViaPath

You will not need to create a new account – simply log in using your existing username and password. Your contacts, balances, deposits, messages, visits, and other account information will remain unchanged.

When the transition takes place, GettingOut.com will automatically redirect you to my.viapath.com. The GettingOut and GettingOut Visits apps will automatically update to the myViaPath and myViaPath Visits apps, respectively, and feature the new myViaPath branding.

This is a rebrand, and you don’t need to take any action.

What to Know About the Transition

When GettingOut becomes myViaPath, here is what you can expect:

• GettingOut.com will automatically redirect you to my.viapath.com. Please bookmark the new website for easy access.
• The GettingOut and GettingOut Visits apps will automatically update to the myViaPath and myViaPath Visits apps, respectively, and feature the new myViaPath branding.
• You will continue using your existing username and password.
• Your account information and existing balances will remain available.
• Your available services will continue to work as usual.

Frequently Asked Questions

1. What is changing?

   GettingOut is transitioning to myViaPath, with a new name, logo, and look across the website and mobile apps.

   The GettingOut app will transition to myViaPath for phone calls, messaging, tablet services, deposits, and more. The GettingOut Visits app will transition to myViaPath Visits for video visits. Both apps will feature the new myViaPath branding.

2. What will happen when I visit GettingOut.com?

   GettingOut.com will automatically redirect you to my.viapath.com. The website will look different, but you can continue to sign in using your current username and password and use your account as usual.

3. Will I need to create a new account or password?

   No. You can continue using your existing GettingOut username and password. You do not need to create a new account or link your accounts.

4. Will my account information and transaction history still be available?

   Yes. Your contacts, balances, stored payment methods, messages, transaction history, and visit information will continue to be available as it was before the change.

   You can continue viewing your Messaging & Communication account history in the same place. If you have a ConnectNetwork or AdvancePay account, you can view your deposit history in the Accounts section of the myViaPath website.

5. Can I continue making deposits and using my existing funds?

   Yes. Your existing balances will remain available, and you can continue making deposits.

   The deposit process will be similar, but the starting point may change. On myViaPath, select the contact you want to fund and choose Deposit. Then select an available account type and follow the steps to complete your deposit and receive a receipt.

   Available account types and funding options may vary by facility. This brand change does not impact deposit fees, limits, funding options, or facility rules.

6. What if I cannot find an incarcerated person on my account home page?

   Some facilities may not appear on the myViaPath account home page right away. ViaPath will continue adding support for additional facilities in the coming months.

   If you can find your loved one through the Get Started search, continue using that option to fund the account until your facility is added to the account home page.

   If you cannot find the account from either location, visit ConnectNetwork.com and sign in using your GettingOut or myViaPath username and password.

   

7. Will messaging, phone, or video visitation services change?

   No. The services available through your loved one’s facility will not change as part of this brand update. You can continue using available services such as phone calls, video visits, messaging, and deposits as usual.

8. Will I need to download a new app?

   No, you will not need to download new apps. The GettingOut app will automatically update to myViaPath for phone calls, messaging, tablet services, deposits, and more. Likewise, the GettingOut Visits app will automatically update to myViaPath Visits for video visits. Both apps will feature the new myViaPath branding.

9. Do I need to do anything before the transition?

   No. You can continue using GettingOut.com and your existing GettingOut apps as usual.

10. How will I know that myViaPath is an official website?

    The official ViaPath Family and Friends website is my.viapath.com. After the transition, GettingOut.com will automatically redirect you there.

    If you need assistance, use the Help option on the website or call Customer Service at 1.866.516.0115.