Benefits of Visit Now:
- No scheduling needed
- No upfront costs
- No connection fees
- No penalties
IMPORTANT: To conduct a video visit from home, you will need an internet-connected device, a web camera, a microphone, and Google Chrome as your browser.
Follow these steps to start an on-demand visit:
1. Go to https://schedule.telmate.com
2. Log in to your account with your phone number and PIN.
3. Read and accept the agreement by clicking the check boxes next to each statement, then click “Accept.”
4. Select the person you’d like to visit with.
5. Click on “Visit Now.”
NOTE: If the inmate is available, the visit will start shortly. If the inmate is not available, you will be notified and can schedule a visit for later.
Schedule a Visit
Learn how to schedule a visit for later
Tablet Video Visit FAQs
Do I have to pay up front?
Yes, for a video visit to take place there must be enough funds in either the Inmate account or the Friends & Family account. In other words, there must be funds in at least one account. The payment is collected only after the visit has occurred.
If there are funds in both accounts, will they both be charged for a video visit?
No, only one account will ever be charged.
Who pays for a video visit?
The person who initiates the video visit is the default payer. If you initiate the video visit and have the available funds, you are responsible for payment. If an inmate schedules a visit with you and you accept, the inmate pays for the visit assuming they have enough funds in their account.
In either case, if the initiator of the visit does not have funds on their account, payment can be passed onto the recipient of the call, provided they elect to pay for the visit. If no one elects to pay for a visit, the visit cannot happen.
If I scheduled a 30 minute visit, will I be charged for a 30 minute visit?
Yes, if the visit lasts for 30 minutes. If it lasts for only 5 minutes, you will only be charged for 5 minutes. In other words, you will only be charged for the amount of time of the video visit.
What is it?
This service will allow you to make a video call to an inmate, just like Skype or Facetime. You’ll use your home computer or an Android device, the inmate will use a wireless tablet.
Who can use the service?
Any approved inmate can use the video visit feature.
How much does it cost?
Whatever the advertised rate is, is the rate you will be charged. You will only be charged for the actual duration of the visit.
What if I don’t have a home computer?
You can use a computer at a library or a school, if allowed. You can also visit on Android phones and tablets.