Telmate Information for Webmasters
To Webmasters of Telmate facilities:
We hope the information on this page will assist you in creating Web site content that explains your facility’s inmate phone system, and points friend’s and family members in the right direction to deposit funds.
Telmate has a tremendous amount of Web development expertise, so if you need any assistance at all formatting content for your Web page, feel free to pass along a help request to your account manager and we’ll be happy to assist you.
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This facility’s inmate phone system is provided by Telmate. Only inmates may initiate phone calls. If you wish to contact an inmate, your options are to call and leave the inmate a voicemail (up to 3 minutes), write a letter, or visit the inmate during official visitation hours.
To call you, an inmate simply dials your phone number. When receiving a call, you should first hear an announcement from an automated operating, such as “You are receiving a call from [inmate name], an inmate at [facility name]. Press one (1) to accept.”
If the inmate has no calling funds, and is calling you for the first time, the call will be free for a brief period of time (often less than a minute). This is to allow the inmate to inform you of where he or she is, and to explain how calls work from this facility. After this short call, the inmate will be placed on hold and you will be presented to opportunity to:
- Pay (via credit card) to continue the current call
- Deposit funds for the inmate to continue your call and, if there is money remaining, the inmate may use the funds to make future calls to any number.
- Deposit funds to your own phone number to continue your call and, if there is money remaining, the inmate may use the funds to call your number in the future, but the funds will not be available for calling other numbers.
You may also deposit funds:
Via the Web
Make deposits via the Web, from Telmate’s Web site at pay.telmate.com.
Over the Phone
Make deposits over the phone by calling Telmate toll-free at 1-866-516-0115. Telmate’s US-based bi-lingual customer service representatives are available 24/7.
At a Lobby Kiosk
Make cash or credit card deposits from a Telmate deposit kiosk. A Telmate kiosk is located in the lobby of this facility.
To leave a voicemail for an inmate, Friends and family can now leave inmates a voice mail message up to 3 minutes for about $1.25 (may vary slightly). Just call 1-866-516-0115 and follow the prompts.
Block Future Calls
If you do not wish to receive calls from inmates, you may call 1-866-516-0115 (from a phone attached to the number that you wish to have blocked). A live operator will help prevent inmates from being able to call the number in the future.
This facility has transitioned inmate visitation to a new video-only system provided by Telmate. The new visitation schedule has expanded to allow more visits at more times.
Visitors may now visit with inmates:
Onsite: From the Facility Lobby
Visitors may visit using the Telmate video stations in the lobby.
Remote: From Anywhere Over the Web
Remote (offsite) video visiting is available to friends, family, and others using a Web browser. Video visits may be conducted from any computer with high-speed Internet, a webcam, microphone, & speakers. There is no limit to the number of remote visits, and they may be scheduled on a first-come-first-serve basis.
Each week, ## onsite, ##-minute visits are provided to each inmate at no cost. The free visits are given to the first ## onsite visitors to visit each inmate each week (Mon. – Sun.). Free visits that are not used do not carry over to the next week.
Additional onsite visits are available for $#.##/min in ##-minute blocks ($#.##). There is no limit on the number of additional paid visits.
To schedule a visit with an inmate, go to visit.telmate.com or use the Telmate kiosk in the facility lobby. You will need to login (or register if you haven’t already) before scheduling a visit.
Available visiting times may vary throughout the facility, depending on classification and housing unit. Inmates are responsible for communicating their allowed visit times to prospective visitors. Inmates will not be permitted to visit during their lockdown time.
Arrive Early: For all free visits, and all onsite visits, visitors must be present in the jail reception area 5-10 minutes before their scheduled visit. Inmates visit using a video station in their housing unit.
Canceling a Visit: To cancel a visit, log into visit.telmate.com or use the link provided in your confirmation email. Cancelations that are over 24 hours in advance are fully refunded.
Minors are allowed to visit as long as they are accompanied by a parent or legal guardian. Minors are not permitted to register for visitation.
- All social visiting is subject to recording and monitoring.
- Inmate visitation is a privilege and may be denied for disciplinary reasons or operational necessity.
- No cell phones, food or drink are allowed in the visiting area.
- No nudity, drug use, threatening language, gang symbols, or other behavior prohibited by the facility is allowed.