Video Visit in Facility
All visits between inmates and members of the public are completed online using the Ada County Jail Video Visitation system. There is no on-site visitation at Ada County Jail.
Video Visit from Your Computer
Remote (offsite) video visiting is available to friends, family, and others using a web browser. Video visits may be conducted from any computer with high-speed internet, a webcam, microphone, & speakers. There is no limit to the number of remote visits, and they may be scheduled on a first-come-first-serve basis. Each inmate is given two, free 30-minute online visits each week. Additional visits are available to purchase for $9.00 for a 30 minute visit*.
Visitation hours vary by the inmate’s location. The on-line visitation scheduler will only allow you to schedule a visit during visitation hours for your inmate. However, an inmate’s location may change with no advance notice. Please confirm with your inmate the hours for visitation in his current housing location.
If the inmate is moved prior to a scheduled visit the system will transfer the visit reservation to the new location as long as the Visitation Station is not already booked. If the Visitation Station in the new location is booked at the time of your scheduled visit the visit will be cancelled and a refund issued.
For questions about online video visitation at the Ada County Jail, call (866) 516-0115, and select option 5.
To schedule a visit with an inmate, go to www.gettingout.com or use the kiosk in the facility lobby. You will need to login (or register if you haven’t already) before scheduling a visit. Available visiting times may vary throughout the facility, depending on classification and housing unit. Inmates are responsible for communicating their allowed visit times to prospective visitors. Inmates will not be permitted to visit during their lockdown time.
You may lose your visitation privileges if you miss a scheduled visit without proper notification. Proper notification is 24 hours before the start of a scheduled visit.
The inmate has the option to request the missed 30 minute visit be credited back to their account. When they make the request, the visitor who missed the visit will be suspended from scheduling visits, sending or receiving photos and messages for 10 days.
During the 10 day suspension, access to all Ada County inmates will be blocked.
To remove the suspension prior to the end of the 10 day period, a fee of $10 to $25 may be paid. To do this, contact Telmate Customer Service at 1-866-516-0115, and select option 5. This does not apply to visitors who cancel their visit at least 24 hours in advance.
Canceling a Visit
To cancel a visit, log into www.gettingout.com or use the link provided in your confirmation email. Cancellations that are over 24 hours in advance are fully refunded.
Technical Requirements for Visiting from Home
To visit from home, you will need the following:
- A computer
- A webcam and microphone, or a computer with these components built in
(most laptops have these built in)
- Internet browsers Safari 4 and higher, or Firefox 7 and higher are
recommended. Using other browsers may not load the page appropriately
in order to begin your visitation
- Adobe Flash 10 or higher must be installed on the browser you are
going to use for your visit. If you’re not sure what version of Flash
you have, go to http://get.adobe.com/flashplayer/ and update your
computer to the most current version for free
- A high-speed Internet connection is recommended (Dial-up and satellite
are not supported)
When using a Wi-Fi connection, you may experience a lag or delay depending on the traffic of your connection. Internet connectivity issues are not subject to credit.
For the best visit experience you should use headphones, but they‘re not required.
You can test your webcam and microphone for at-home visitations: https://visit.telmate.com/test
*Please note: Rate information may have changed. The rate information on this page is provided only as a guideline, and is not guaranteed.