Here’s a few things to keep in mind about sending messages:
- If you don’t hear back from the inmate right away it’s because every message has to be approved before you get a response.
- Check the horn notification icon in top right-hand corner to see if the message is pending for approval.
- Make sure that when you send your message, you get the pop-up that says, “Your message has been sent,” and shows how much you’ve been charged. If you don’t get this pop-up, make sure you have enough funds on your account.
- You can also click the horn icon if it turns orange to review any error messages.