Logging into your GettingOut account just got easier and more secure! Now, whether you use a phone, kiosk or GettingOut.com to communicate with your loved one, you’ll log in the same way — with a phone number and personalized PIN.

Once your PIN is set up, you can use it for things like leaving a voicemail, depositing money in a lobby kiosk, setting up scheduled visits, and more! 

Follow the instructions below to set up your new PIN today!

How to Set Up Your PIN

Follow these steps to update your account.

1. Go to https://visit.telmate.com/.
2. Click on “Log in with Email and Password.”

3. Enter your email and password, then click “Login.”

4. Enter your phone number and new 6-digit PIN, then click “Continue.”

5. Follow the prompts to verify your account.

6. Confirm your updated account information, then click “Done.”

7. Check all the boxes, then click “Accept.”

Have Questions?

Review the frequently asked questions below or call our 24/7 Customer Service team at 866-516-0115.

What’s a PIN?

A PIN is your unique, 6-digit Personal Identification Number used to access your GettingOut account at a kiosk, GettingOut.com and over the phone.

How do I create a PIN?

To create your PIN on GettingOut.com, follow these steps:

  1. Go to https://visit.telmate.com/.
  2. Click on “Log in with Email and Password.”
  3. Enter your email and password, then click “Login.”
  4. Enter your phone number and new 6-digit PIN, then click “Continue.”
  5. Follow the prompts to verify your account.
  6. Confirm your updated account information, then click “Done.”
  7. Check all the boxes, then click “Accept.”

What if I don’t create a PIN, will my account go away?

You will eventually be locked out of your account until you create a PIN. If you do not create your PIN and you find yourself locked out, you’ll need to call Telmate Customer Service at 866-516-0115 to reactive your account.

How do I set my PIN over the phone?

The easiest way to set your PIN is on GettingOut. Optionally, call 866-516-0115, follow the prompts, then press 8 to set your PIN.

I forgot my PIN, what do I do?

Call 866-516-0115, follow the prompts, then press 8 to reset your PIN.